Section 13Part 0 —
Provisions relating to complaints
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A complaint may be made by any person but not a person who is —
a body constituted for purposes of the public service or of government or for the purposes of carrying on under national ownership any industry or undertaking or part of an industry or undertaking; or
any other authority or body whose members are appointed by the Government or by a government entity, or whose revenues consist wholly or mainly of moneys provided by Government.
Where the person by whom a complaint might have been made has died or is for any reason unable to act for himself, the complaint may be made by the personal representative of his estate or by a member of his family or other individual suitable to represent him, but except as provided in this Law a complaint shall not be entertained unless made by the person aggrieved himself.
A complaint shall not be entertained unless it is properly made not later than twelve months from the day on which the person aggrieved first had notice of the matters alleged in the complaint, but the Ombudsman may conduct an investigation pursuant to a complaint not made within that period if he considers that there are special circumstances which make it proper to do so.
A complaint shall not be entertained unless the person aggrieved is ordinarily resident in the Islands (or, if he is dead, was so resident at the time of his death) or the complaint relates to action taken in relation to him while he was present in the Islands on a ship or aircraft registered in the Islands, or in relation to rights or obligations which accrued or arose in the Islands or on such ship or aircraft.
A written complaint by any person shall set out in detail the circumstances which allegedly gave rise to the complaint.